Request data deletion

How to submit a request

Email tomodachi@ourplayces.com with the subject “Playces Connect data deletion request” and include:

• the WhatsApp or Telegram phone number or account identifier used to submit information;
• the organisation, grant or project connected to the submission, if known;
• a description of the information you want deleted; and
• an email address or other method we may use to respond.

Do not send passwords, access tokens, identity documents or unrelated sensitive information with your initial request.

Verification and handling

We may ask for limited additional information to verify that the requester is authorised and to identify the relevant records. Where the information is controlled together with a participating grant manager or organisation, we may coordinate with that organisation to complete the request. We will confirm the outcome using the contact details provided.

Information that may need to be retained

Some information may need to be retained where required for grant accountability, financial records, contractual obligations, fraud prevention, security, dispute resolution or applicable law. Where full deletion is not permitted, we will limit use and access as appropriate and explain the basis for continued retention.

Messaging-app deletion is separate

Removing WhatsApp or Telegram, deleting a messaging account, or deleting a message from your device may not automatically remove copies previously submitted to Playces Connect. Use the email process above to request deletion from Playces Connect.